Common questions about working together.
These answers explain the standard process. Your accepted quote controls where it contains project-specific terms.
What does SOLO System sell?
SOLO System provides custom video editing and related creative production services. We do not sell physical goods or instant digital downloads.
Can I pay on this website?
No. The website does not currently collect payment. Payment instructions are provided only after a written quote has been reviewed and accepted.
How much does a project cost?
Pricing is quoted in US dollars after reviewing the requested deliverables, source material, complexity, deadlines, revisions and licensing needs.
When does work begin?
Work begins after written acceptance, receipt of the required source materials and completion of any initial payment stated in the quote.
How long does delivery take?
The timeline depends on project scope and is stated in the written quote. It starts only when all required onboarding items have been received.
Are revisions included?
The number and type of revisions are identified in the quote. Requests outside that scope may require a revised schedule and additional fee.
Do you guarantee advertising performance?
No. We deliver creative services but cannot guarantee sales, return on ad spend, conversion rates or platform performance.
Who owns the completed work?
Ownership and permitted use are defined in the accepted quote and Terms. Unless otherwise stated, rights to approved final deliverables transfer after full payment, while third-party assets remain subject to their licenses.
Do you work with clients outside the United States?
Yes. Services are delivered remotely and may be provided worldwide, subject to legal, payment and project requirements.
How do I request support or raise a concern?
Email support@solollc.biz or call +1 (208) 254-1303. Include your company name and project reference if available.