Last updated: August 25, 2026
1. Project-specific terms
Your accepted quote states the project price, payment schedule, start conditions and any project-specific cancellation terms. If it provides different terms, the accepted quote controls.
2. Cancellation before work starts
You may request cancellation in writing before work starts. Unless the accepted quote states otherwise, amounts paid will be refunded, less any non-recoverable third-party expense that you expressly authorized in advance.
3. Cancellation after work starts
Once work starts, completed work, reserved production time and authorized third-party costs are non-refundable. We will identify the work completed and, where appropriate, refund any clearly unearned portion of advance payment. Digital files already delivered cannot be “returned.”
4. If we cannot complete the project
If we cancel and cannot provide the agreed deliverables, we will refund the portion paid for work not completed. We may first offer a revised schedule or mutually acceptable alternative.
5. Revisions and service concerns
A request for an included revision is not a refund request. If a draft materially differs from the accepted scope, notify us promptly with specific details so we can correct it within the agreed revision process.
6. How to request cancellation or a refund
Email support@solollc.biz with your name, company, project reference, reason for the request and relevant supporting information. Requests should be made within seven calendar days after the event or delivery giving rise to the request.
7. Review and processing time
We aim to acknowledge a complete request within five business days. If approved, we will initiate the refund to the original payment method where possible within ten business days. Banks and payment providers may require additional time to post the funds.
8. Charge questions
Please contact us first if you do not recognize a charge or believe an invoice is incorrect. We will provide the relevant quote, invoice and project record and work to resolve the issue promptly.
9. Mandatory rights
Nothing in this policy excludes rights or remedies that cannot be waived under applicable law.
10. Contact
support@solollc.biz · +1 (208) 254-1303
Solo Concepts LLC, registered office and mailing address, 75 E 3rd St Ste 7, Sheridan, WY 82801, USA.