Last updated: August 25, 2026
1. Nature of fulfillment
SOLO System provides custom digital services. We do not ship physical products. Drafts and final deliverables are sent electronically through email, secure download links or an agreed collaboration platform.
2. Before production begins
Production begins after all start conditions in the accepted quote are met. These may include written acceptance, initial payment, source footage, scripts, brand files, product information, usage permissions, technical specifications and a designated approver.
3. Schedule
The quote states the estimated start date, draft milestones and final delivery target. Timing begins when all required onboarding items have been received. Client delays, new requests, unavailable source files, licensing issues or events outside reasonable control may extend delivery. We will communicate material schedule changes.
4. Draft review
Drafts are supplied for review according to the quoted milestones. The Client should provide consolidated feedback through the agreed channel within the review period stated in the quote. Delayed or conflicting feedback may affect the schedule.
5. Revisions
Included revisions are limited to the number and scope stated in the quote. Out-of-scope changes require written approval of any additional fee and revised delivery date before work continues.
6. Final delivery
After approval and satisfaction of payment terms, final files are delivered in the formats identified in the quote. Download links may expire; Clients should store their final files promptly. Long-term archive storage is not guaranteed unless agreed in writing.
7. Delivery concerns
Report missing, corrupted or materially non-conforming files within seven calendar days after delivery. Include the project reference, affected filename and a description of the issue. We will investigate and, where appropriate, replace or correct the file.
8. Client materials and rights
The Client is responsible for backing up source materials and confirming it has the rights needed for the requested work. We may refuse material that appears unlawful, infringing, deceptive or inconsistent with platform requirements.
9. Support
For delivery support, email support@solollc.biz or call +1 (208) 254-1303. Include the company name and project reference.